On Hold? More To Do Than Eye Rolling, Toe Tapping

Courtesy NPR: Politics & Society  Sun, 05/24/2009 - 07:09

A recent survey reveals the interesting ways people spend their time while on hold, waiting for customer service rep to answer their call.

Host Liane Hansen talks to Steve Herlocher, a senior vice president for Jacada, a company that sells customer service software and commissioned the survey.

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